One of the most common questions we get asked is…

Is your training accredited? 

In short the answer is no. Let us explain why. 

As with many industries, there isn’t one single accrediting or awarding body for the training and services that we offer. We have explored many options with regards to accreditation over the years. We have found all of them lacking in some way, and unable to deliver the stamp of quality that we know our clients deserve.

With this in mind we have taken into account all of the standards and requirements of the majority of the accrediting bodies such as BILD, ICM, City & Guilds. We also regularly review the National Occupational Standards and other sources to ensure that the material we teach meets and exceeds current industry standards around conflict management in the workplace.

It is a myth that conflict management must be from an accredited provider for it to be used in any particular workplace. The important things to remember are that it should be fit for purpose, just as any training should be, and that you as the course commissioner do your due diligence when choosing a training provider. This may include asking for previous client feedback, instructor qualifications, and evidence of risk assessments and medical implications for any techniques being taught.

We have both internal and external quality assurance processes in place to ensure our training meets the highest standards and continues to be at the forefront of expected standards and practices with regards to workplace conflict management.

Many clients believe that the accreditation of an award means that the techniques themselves have been validated by the accrediting body. This is never the case as this would mean the accrediting body would be liable should any technique be used inappropriately, or in the future deemed inappropriate for use in certain settings.

Accreditation simple means that the organisation delivering the training has shown they have certain processes in place.

For example: 

  • They issue joining instructions and give appropriate pre course guidance to both the commissioning organisation and each individual learner.
  • They have a feedback mechanism.
  • They can show that their instructors are qualified, have relevant experience in dealing with real world conflict situations, and have ongoing professional development.
  • They issue certificates and keep accurate records of those they train in an appropriate way which is inline with current data protection laws.
  • They complete a training needs assessment for each client based on the risks and hazards the client faces within their organisation, location, or industry.
  • They take into account individual learner needs and where possible adjust the course and make reasonable adjustments where appropriate.

AVH Interventions work closely with each and every client to ensure they receive the most appropriate training for their needs.

If you have any questions regarding the subjects we teach, our training methods, or any other element of our processes, please don’t hesitate to get in touch by using the contact details at the bottom of this page.